Pet Parent Concierge - Dog Daycare Front Desk
Cherry Hill
Pet Parent Concierge - Dog Daycare Front Desk
Part Time • Cherry Hill
Benefits:
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
Do you LOVE dogs? Would you love to WORK with dogs?
Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare, where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focuses on team culture and always makes it the Most Exciting Day Ever!
Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare, where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focuses on team culture and always makes it the Most Exciting Day Ever!
Purpose Beyond Profit
We “Enhance the joy of dog parenthood...” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog, which we believe helps keep dogs in their loving, forever homes and out of shelters.
The Role
Pet Parent Concierge
The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day.
Responsibilities
- Provide excellent customer service
- Answering phones and emails
- Greeting Pet Parents
- Answering Pet Parent questions and collecting their information
- Educating Pet Parents about Dogtopia and our requirements, as well as our Weekly Wellness Plans
- Scheduling services and setting up Meet & Greets
- Checking dogs in and out
- Escorting dogs to and from their Pet Parents
- Giving tours
- Making phone calls to leads
- Selling enrollment packages and upselling other services, such as SPA, Grooming, etc.
- Understanding our Dogtopia-isms
- Maintain a neat and organized environment
- Making phone calls to leads
- Following-up with Pet Parents and Dogs via phone and text
- Multi-tasking-delivering customer service while balancing needs of Canine Coaches in playrooms
- Cleaning
- Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia’s Noble Cause
Understanding our Dogtopia-isms
Perks and Bonuses
- Bring your dog to work!
- Opportunities for cross-training and company advancement
- A strong, positive team culture that values inclusivity and transparency
- Hands-on managers who work side-by-side with our team
- Personal development opportunities in the dog industry, as well as sales, customer service, and dog behavior and handling
- Paid online Dogtopia Connect training prior to your first day*
- A companywide focus on health and safety – pups and people
*Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT
The rules by which we, as Dogtopians live by are our Dogtopia-isms:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
Requirements
- Must love dogs!
- Customer service experience
- Friendly
- Strong attention to detail
- Teamwork
- Positive attitude
- Able to multi-task
- Reliable attendance
- Sales and scheduling experience
Compensation: $18.00 per hour
Overview
At Dogtopia, we believe in safe socialization, exercise, and education for your pup. Our dog daycare centers provide the utmost in quality care as we separate each dog by size and temperament and promise evaluated, vaccinated dogs in a supervised environment. You can even watch them play all day via our live webcams!
While our centers offer dog daycare, overnight, and spa services (with some offering grooming and training), our core service is daycare for your dog. Daycare is a purposeful choice made for the love of your dog—a selfless decision to ensure they are happy, healthy, and equipped to become a well-rounded pup. Even our overnight services offer your pup an open-play environment to get them the socialization, exercise, and education they deserve.
Because dogs are social creatures, we believe that every dog deserves daycare. Each daycare center runs very much like a child’s daycare: We provide report cards, know each pup by name, and believe in 100 percent transparency.
Philosophy
Our Dogtopia vision - or as we call it, our Noble Cause - is:
To enhance the JOY of DOG parenthood and enable dogs to positively change our world.
The first part, “Enhance the Joy of Pet Parenthood,” refers to our daycare services, designed to help dogs get safe socialization, exercise, and education, ultimately making them better canine citizens that are better behaved around other dogs and other humans at home and in public places. The second part, “Enable Dogs to Positively Change Our World,” is geared toward our work through the Dogtopia Foundation. We believe that dogs are not only man’s best friend but can also be a friend to our communities through the work they do in the areas of autism, student wellbeing, and veteran support.
Philosophy
Our Dogtopia vision - or as we call it, our Noble Cause - is:
To enhance the JOY of DOG parenthood and enable dogs to positively change our world.
The first part, “Enhance the Joy of Pet Parenthood,” refers to our daycare services, designed to help dogs get safe socialization, exercise, and education, ultimately making them better canine citizens that are better behaved around other dogs and other humans at home and in public places. The second part, “Enable Dogs to Positively Change Our World,” is geared toward our work through the Dogtopia Foundation. We believe that dogs are not only man’s best friend but can also be a friend to our communities through the work they do in the areas of autism, student wellbeing, and veteran support.
(if you already have a resume on Indeed)
Or apply here.
