Dogtopia Shift Lead
Cherry Hill
Dogtopia Shift Lead
Full Time • Cherry Hill
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist in all areas of Dogtopia as a Rover. This role will be cross-trained as a Canine Coach & Pet Parent Coordinator. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
About the Shift Lead Role:
About the Shift Lead Role:
- The focus of the Shift Lead is to ensure a safe and fun play environment for each pup while supervising the team to ensure all standards are being met ensuring safety and superior customer service are at the forefront of everything.
- You are responsible for being a multi-tasker and assisting in all areas of the business, able to jump from a playroom to the front desk with ease.
- You care for all furry friends as if they were a part of your family.
- Creating the Most Exciting Day Ever for the pups in your playroom.
- You interact with dogs and are always on stage. All rooms are equipped with cameras so Pet Parents can stay engaged with their dogs and watch the fantastic experience you create for their pup.
- Greet everyone who walks in or out of Dogtopia.
- Answer Pet Parent questions over the phone and in person.
- Check pups in and out of daycare.
- Share information about our daycare packages and memberships with Pet Parents.
- Conduct dog evaluation
About US:
- We love and care for our Pet Parents’ pups like they are our own.
- We provide you with the industry's best training in dog behavior and care.
- A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.
- It’s always bring your dog to work day!
About YOU:
- You love dogs and would love to care for them all day, every day!
- You’re fast-paced, with a strong sense of urgency.
- You’re the kind of person who takes your job seriously.
- You thrive when you have multiple challenges on your plate.
- You’re focused on achieving goals consistently and efficiently.
- You’re careful not to make mistakes and can be counted on to ensure all the dogs are safe and well cared for!
- You’re lively, enthusiastic, and a very strong communicator.
- You are cooperative, helpful, and careful.
- You like meeting and interacting with new people.
- You like to work with others and build a teamwork consensus.
- You enjoy motivating a team through positivity to accomplish common goals
- You enjoy working in a collaborative, harmonious teamwork environment.
- Must be able to work weekend shifts and some holidays.
- You are 18+
Supplemental pay & benefits
- Tips
- Flexible schedule
- Referral program
- Employee discount
- Other
Requirements:
Required Skills/Abilities:
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal, customer service and sales skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and delegation skills.
- Committed to the success of the team and not just as an individual.
- Proficient with Microsoft Office Suite or related software and POS systems.
Education and Experience:
- High School Diploma required.
- 3-6 months in a high-volume animal care setting preferred.
- Minimum 1 year of customer service focus facing professional work history required.
- Franchise experience preferred.
Physical Requirements:
- Prolonged periods of standing, walking and moving around the playrooms.
- Must be able to lift up to 40 pounds at times.
Other Requirements:
- Must love dogs.
Compensation: $18.00 per hour
Overview
At Dogtopia, we believe in safe socialization, exercise, and education for your pup. Our dog daycare centers provide the utmost in quality care as we separate each dog by size and temperament and promise evaluated, vaccinated dogs in a supervised environment. You can even watch them play all day via our live webcams!
While our centers offer dog daycare, overnight, and spa services (with some offering grooming and training), our core service is daycare for your dog. Daycare is a purposeful choice made for the love of your dog—a selfless decision to ensure they are happy, healthy, and equipped to become a well-rounded pup. Even our overnight services offer your pup an open-play environment to get them the socialization, exercise, and education they deserve.
Because dogs are social creatures, we believe that every dog deserves daycare. Each daycare center runs very much like a child’s daycare: We provide report cards, know each pup by name, and believe in 100 percent transparency.
Philosophy
Our Dogtopia vision - or as we call it, our Noble Cause - is:
To enhance the JOY of DOG parenthood and enable dogs to positively change our world.
The first part, “Enhance the Joy of Pet Parenthood,” refers to our daycare services, designed to help dogs get safe socialization, exercise, and education, ultimately making them better canine citizens that are better behaved around other dogs and other humans at home and in public places. The second part, “Enable Dogs to Positively Change Our World,” is geared toward our work through the Dogtopia Foundation. We believe that dogs are not only man’s best friend but can also be a friend to our communities through the work they do in the areas of autism, student wellbeing, and veteran support.
Philosophy
Our Dogtopia vision - or as we call it, our Noble Cause - is:
To enhance the JOY of DOG parenthood and enable dogs to positively change our world.
The first part, “Enhance the Joy of Pet Parenthood,” refers to our daycare services, designed to help dogs get safe socialization, exercise, and education, ultimately making them better canine citizens that are better behaved around other dogs and other humans at home and in public places. The second part, “Enable Dogs to Positively Change Our World,” is geared toward our work through the Dogtopia Foundation. We believe that dogs are not only man’s best friend but can also be a friend to our communities through the work they do in the areas of autism, student wellbeing, and veteran support.
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